Refund Policy

This Refund Policy explains how refunds work for GMB Ranking (the "Service") at https://www.gmbranking.com. It forms part of our Terms of Service.

1. Try before you pay

Every account starts with a 7-day free trial with no charge and no card required. This lets you evaluate the Service fully before any payment is taken, so you only subscribe once you know it fits your needs.

2. Who processes your payment

Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our subscriptions. Paddle handles all billing, invoices, taxes and refunds on our behalf.

3. Subscriptions and cancellation

Paid plans are billed in advance on a recurring basis (monthly or yearly). You can cancel at any time from Billing in your account; your plan then stays active until the end of the period you have already paid for, and you are not charged again. Cancelling stops future renewals but does not, by itself, refund the current period.

4. 14-day money-back guarantee

If you are not satisfied, you may request a full refund of your most recent payment within 14 days of that charge. We grant these requests in good faith. This applies to a plan's first purchase and to each renewal; it does not cover repeated refund requests for the same recurring subscription where the Service has been used substantially in the period.

5. Always refundable

Regardless of the window above, we will always refund:

• duplicate or accidental charges;
• charges caused by a billing error on our side;
• a renewal charged where the Service was unavailable for a prolonged period due to a fault on our side;
• anything else required by applicable consumer law.

6. What is non-refundable

Outside the cases above, fees for a billing period that has already elapsed and been used are non-refundable. Usage-based credits already consumed (AI posts, scans, citation sweeps, and similar) cannot be refunded once used.

7. How to request a refund

Email hello@gmbranking.com from the address on your account, with the date and amount of the charge. We aim to respond within 2 business days. Approved refunds are issued by Paddle to your original payment method, and typically appear within 5–10 business days depending on your bank.

8. Contact

Questions about this policy? Contact us at hello@gmbranking.com.