Reply to every review — in your voice
Every new Google review gets a reply written in your own tone and posted straight to your Business Profile. Read a five-star thank-you or a careful answer to a complaint, tweak a word, and send — or let it run on its own.
Google rewards profiles that answer their reviews. Replying to all of them — fast, and in a human voice — is one of the simplest local-ranking signals most businesses never keep up with.
What AI review replies do for you
Never leave a review unanswered
Every review lands in one inbox with a draft reply already written, so nothing sits ignored for weeks — the thing Google and customers both notice.
Sound like you, not a robot
Replies are written in your chosen tone — friendly, professional or apologetic — and read like a person, not a template pasted a hundred times.
Run it on autopilot
Turn on auto-reply with a star floor and a short delay, and new reviews get answered for you — or keep every reply on approval. Your call, per location.
Jordan M.
★★★★★“Booked a last-minute unit and the whole thing took ten minutes. Clean, gated, and the guy at the desk actually knew what he was talking about. Highly recommend.”
AI-drafted reply
Thank you, Jordan — that means a lot! We work hard to keep the units clean and the sign-up quick, so it’s great to hear it showed. We’re glad you found the right space, and we’re here whenever you need us.
Priya S.
★★☆☆☆“The unit was fine but the gate was down for two days and no one told me. Couldn’t get my things when I needed them.”
AI-drafted reply
I’m really sorry, Priya — a gate outage with no heads-up is exactly the kind of thing we never want to happen. We’ve added text alerts for any access issue so it can’t catch anyone out again. Please reach out and we’ll make this right.
What you get with every reply
Your tone, your words
Pick friendly, professional or apologetic. The reply is written from the actual review — thanking real praise, answering the real complaint — never a generic paste.
Auto-reply with guardrails
Switch on automatic replies with a minimum star rating and a delay you set, so nothing goes out instantly or unchecked. Or keep everything on manual approval.
Automatic replies
Only auto-reply to
4★ and up
Wait before sending
2 hours
One inbox for every location
All your reviews, across every profile you manage, in a single list — filter to “needs a reply”, draft, and post without leaving the page.
Every review, every location — filter to what still needs you.
Posted straight to Google
Approved replies go live on your Business Profile through the Google API — no copy-paste, no switching tabs.
AI review replies, explained
Replying to your Google reviews is one of the clearest signals that a business is active and cared for — and Google’s own guidance says responding to reviews can improve your local visibility. The problem is keeping up: reviews arrive at odd times, a good reply takes thought, and “thanks for your feedback” pasted on every one does more harm than good. AI review replies solve that by drafting a genuine, on-brand response to each review the moment it lands, ready for you to approve or send automatically.
Why answering reviews matters for local SEO
Reviews and review responses are a recognised local ranking factor. A profile that answers its reviews — especially the critical ones — shows Google and prospective customers that the business is engaged. Fast, thoughtful replies also protect your reputation: a calm, specific answer to a complaint often reassures the next reader far more than the complaint worried them. Consistency is the hard part, and it is exactly what automation is good at.
How the AI writes each reply
Each draft is written from the actual review text, not a template. It thanks specific praise, answers the specific issue raised, and stays inside the tone you choose — friendly, professional or apologetic. Every reply is short, human, and free of clichés, and you can edit any word before it posts. Approved replies are published to your Google Business Profile through the official API, so there is no copying or switching between tabs.
Staying in control with auto-reply
Automation should never mean losing the plot. You set a minimum star rating for automatic replies — so a low-star review always comes to you first — and a delay before anything sends, so a reply is never instant or robotic. Leave auto-reply off entirely and every draft waits for your approval. Each location has its own setting, because a flagship store and a quiet branch don’t need the same hands-off level.
Where review replies fit in your local SEO
Answered reviews work alongside the rest of your local SEO: a complete, verified Google Business Profile, consistent citations, regular posts and a steady stream of new reviews. Keeping every review answered removes one of the most common gaps — and it’s the one that takes the least effort to close once it’s automated.
Frequently asked questions
Are the replies posted to Google automatically? +
Only if you turn on auto-reply. By default every draft waits for your approval, and even with auto-reply on you set a minimum star rating and a delay, so nothing goes out instantly or unchecked.
Will the replies sound generic? +
No — each one is written from the actual review in your chosen tone, thanking the specific praise or addressing the specific complaint. You can edit any reply before it posts.
Do I need to connect Google? +
Yes, for reviews. Replies are posted to your Business Profile through the Google API, so the profile needs to be connected. Grid rank scans and audits work without it.
Can I use different settings per location? +
Yes. Auto-reply, the star floor and the delay are all set per location, so a busy flagship and a quiet branch can run completely differently.
What tones can I choose? +
Friendly, professional or apologetic. You pick per reply, and auto-reply uses your default — so the voice always fits the business and the review.
Answer every review, without the workload
Connect your Google Business Profile and let each new review arrive with a reply already written.
Start free — no card needed